Refund Policy

Unified Refund Currency Standard

All refund transactions conducted on this platform are exclusively settled in USD (United States Dollar), which serves as the single official settlement currency for all post-sale refund operations. Regardless of the customer's native currency, payment method, or regional settlement norms, every refund amount is computed, converted, and disbursed based on this unified USD standard. The platform establishes consistent currency conversion protocols using live international exchange rates, guaranteeing equitable and precise refund calculations without any differential treatment arising from geographic currency variations.
Every piece of refund-related financial data—including order principal, partial refund sums, and supplementary refund amounts—is uniformly expressed in USD. The official order totals displayed on the platform, the settlement figures for paid transactions, and the ultimate refund amounts all adhere to this consistent USD benchmark. No alternative currencies are accepted for refund settlements, and customers must acknowledge this unified USD refund rule as the sole valid standard for all refund requests. This standardized currency framework streamlines the global refund process and guarantees uniform financial treatment for users worldwide.

Return and Refund Time Limit

The platform offers a 60-day global free return and refund window for all purchased items. Beginning from the date the customer successfully receives the goods, customers may submit return and refund requests within 60 calendar days for any eligible products. This 60-day return period is a universal global service standard, free from regional disparities, product category exclusions, or user tier variations. Every customer who completes a platform order is entitled to the full 60-day flexible after-sales return protection, thoroughly safeguarding consumer shopping rights and interests.
Once a customer successfully files a valid return and refund request and the platform finishes reviewing and verifying the returned merchandise details, the official refund processing sequence begins. The platform mandates a uniform refund processing timeline of 5 to 10 business days, during which the entire refund amount is returned to the customer's original payment method. This 5-10 business day refund cycle encompasses all stages, including request review, goods inspection, financial audit, and fund transfer, ensuring standardized and efficient handling. No manual delays in refund processing are permitted, and all refund progress is systematically recorded and auditable.

Free Return Service Provisions

All return requests that comply with the platform's return policies enjoy a completely free return service, with no return shipping charges, handling fees, or other extra costs levied on customers. The platform assumes full responsibility for all logistics and processing expenses arising from customer returns, implementing a zero-cost return service mechanism for global users. This free return policy covers all eligible return orders within the 60-day return window, encompassing all product categories supported by the platform's return service.
The free return service covers return logistics transportation fees, warehouse reception and verification costs, and order processing expenses incurred during the return process. Customers incur no additional charges when returning goods that meet the rules. The platform's free return policy represents a long-term, stable after-sales service commitment, designed to minimize shopping risks and enhance the customer experience. Any return action that satisfies the platform's return criteria automatically qualifies for the free return benefit, without requiring extra applications or threshold conditions.

Refund Application Review Standards

Every customer return and refund request must undergo the platform's standardized official review process to verify the authenticity and compliance of the application. The review examines factors such as the timeliness of the request (within the 60-day return window), the completeness of the returned items, the alignment of returned goods with order details, and the validity of the return reason. The platform employs a unified global review standard, applying consistent criteria and approval thresholds to all regional users, ensuring equitable after-sales service for every customer.
For items with intact external packaging, complete accessories, no signs of damage, no usage marks, and matching their original delivery state, the return and refund request is approved without issue. For specialized products with usage characteristics, the platform devises targeted review specifications while adhering to unified after-sales rules. Once the returned goods reach the platform's designated warehouse and pass physical inspection, the refund process is initiated promptly, with completion within the stipulated 5-10 business day period.

Partial and Full Refund Rules

The platform supports two refund types: full refund and partial refund, each applicable to different after-sales scenarios. For cases like undelivered orders, complete returns of intact items, and order cancellations before shipment, the platform processes a full refund following the unified USD settlement standard, returning 100% of the customer's paid order amount. For situations such as partial item returns in split orders, minor product issues not affecting usability, and order information adjustments, the platform issues a partial refund based on the actual item unit price and order proportion.
All partial refund amounts are calculated strictly according to the platform's unified USD pricing standard, with precise computation of individual product prices, proportional deductions, and settlement figures to prevent over-charging or under-refunding. After a partial refund is completed, the order status updates accordingly, and the remaining order items continue to benefit from normal delivery and after-sales service guarantees. Whether full or partial, all refunds adhere to the 5-10 business day processing timeline and the unified USD settlement standard, ensuring consistent and standardized refund services.